FAQ

Frequently Asked Questions

Q: Who is Peak 10 Publishing, LLC?
A: Peak 10 Publishing, LLC is a publisher of Do-It-Yourself and Survival videos and manuals that provide information on how to survive crisis scenarios and build your own renewable energy devices such as solar panels, wind turbines and solar water heaters. The videos and manuals are available in the following formats: CD-ROM, DVD, book or instantly downloadable content (PDF files).

Q: What is the cost of the product?
A: The cost includes the price of the guide and every order (unless a digital download purchase) has a flat fee of $5.95 for US S&H and $9.95 for International S&H. Also, some states require that we charge sales tax.

Q: I don’t have a credit card, can I send a money order or check?
A: Yes! If you wish to order by money order, you can mail your payments to the address below. Be sure to include your Name, Return Address, Phone and Email Address so we can send your order status.

If you are in the US, add $5.95 for S&H to the price of the guide, payable to Peak 10 Publishing, LLC.
If you are outside the US, add $9.95 for S&H to the price of the guide, payable to Peak 10 Publishing, LLC.

Please no personal checks, only money orders or certified funds.
If you have other questions regarding ordering by mail, please fill out the form on our Support Request page.

Mail the money order or certified funds to:
Peak 10 Publishing, LLC
c/o (product you wish to purchase)
3879 E. 120th Avenue
Suite 323
Thornton, CO 80233
USA

Q: Where is my shipment?
A: Please fill out the form on the Where Is My Order page to request your tracking information.

Q: Is it safe to buy online?
A: Buying online is absolutely one of the safest ways to shop! We use a 3rd party processor which handles the transaction to ensure safety and security without any human involvement. Using the latest encryption technology ensures a foolproof shopping experience that you can feel good about. If you prefer, we’re happy to accept a certified check or money order via mail, see above for our address.

Q: Is it possible to order the guides without bonus material?
A: The guides are intended to be used as a complete package, and cannot be purchased on their own. Selling everything as a package allows us to keep our prices low and pass on the savings to you.

Q: Are customers permitted to print physical copies of the guides?
A: As one of our valued customers, you are able to download the guides to your home computer or print yourself copies for personal use at any time.

Q: Can I create extra power, from my DIY Green Energy projects, and sell it back to the electric companies?
A: No! You cannot hook uncertified solar panels up to the city grid. Some of our competition (copycat products) will tell you that you can “sell power back to the grid” or the “electric company will be forced to send you a check”, but these claims are simply not true.

Q: Can I buy all the materials I need, for my DIY Green Energy projects, from local stores?
A: The only material that you can’t buy locally will be the “solar cells”. All other materials (aluminum, screws, wires, etc) should be available in your local hardware store. There are several places you can buy solar cells and have them shipped almost anywhere around the world. EBay is a good place to start but we also provide resources for you on our DIY Resources page.

Q: What if my computer crashes and I lose all my files?
A: Computer malfunctions have been a hassle for all of us so when you order the guide you will receive a CD-ROM or DVD in the mail with a safe & secure physical copy of all of the material.

Q: How do I open and view the books?
A: To access the files on your CD-ROM/DVD, please view the How do I access the files on the CD/DVD? page.

Once you’ve download the manuals to your computer, you’ll need Adobe Acrobat Reader to view them. Adobe Acrobat Reader is free and it’s already installed on most computers. If you don’t have it or for some reason your guide still won’t open, please visit www.Adobe.com to download the newest version and install it. If you still have problems, please contact our Customer Care department by filling out the form on our Support Request page.